Account Manager / Designer

Job Details: Level: Experienced, Job Location: Mineola, NY / Long Island - Mineola , NY, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $100,000.00 - $115,000.00 Salary, Job Shift: Day, About Empire & Co. / Overview

Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workplace solutions that solve business challenges and activate brands.

Empire & Co. is seeking an Account Manager / Designer to join our growing team supporting the Mineola, NY / Long Island market. This role is ideal for someone based on Long Island who enjoys a blend of client relationship management, workplace design, and strategic account oversight. The position will primarily support clients across Long Island, with occasional travel into our NYC office for meetings, collaboration, and team engagement as needed.

In this role, you will serve as a trusted advisor to clients by managing accounts, developing workplace and furniture solutions, and delivering a high-quality customer experience from concept through execution. You will partner closely with internal teams to create thoughtful, functional environments while helping drive growth, strengthen client relationships, and expand Empire & Co.’s presence within the market.

Location: Mineola, NY / Long Island (with occasional travel to NYC as needed)


Schedule: Primarily supporting Long Island clients with periodic visits to the NYC office

Key Responsibilities

Client & Account Management

Build and maintain strong client relationships through proactive communication and strategic account management


Serve as the primary point of contact throughout the project and sales lifecycle


Keep clients informed on new product offerings, market trends, and workplace solutions


Anticipate client needs and provide thoughtful, solution-oriented recommendations


Develop forecasts and support strategic account planning


Conduct client meetings, site visits, and field verification as needed


Effectively communicate the Empire & Co. story, capabilities, and value proposition


Identify opportunities for ancillary products and additional services


Negotiate with vendors where applicable to support pricing and profitability

Design & Product Application

Create drawings and specifications in CET including topicals, furniture plans, and renderings


Develop furniture specifications, layouts, finish selections, and digital presentation materials


Prepare installation drawings and supporting documentation


Conduct field measurements and inventory existing furniture when applicable


Revise drawings and specifications as needed throughout project execution


Assist in maintaining design department standards and project documentation


Collaborate with internal teams to ensure solutions align with client goals and budgets

Sales Process & Project Coordination

Coordinate with Sales Coordinators, Account Coordinators, Project Managers, and Design teams to ensure smooth project execution


Monitor project progress and maintain accurate internal reporting and documentation


Support value engineering efforts and budget alignment discussions with clients


Maintain project files and tracking systems as needed


Adhere to deadlines and support deliverables across multiple projects simultaneously


Mentor and support junior team members as applicable

Qualifications:
 Bachelor’s degree in Interior Design, Architecture, Business, or a related field, or equivalent experience
 Salary Range: $100,000 – $115,000 annually, based on experience and qualifications
 5+ years of experience in commercial furniture, dealership sales, account management, design, or related industry experience preferred
 Experience working within a commercial furniture dealership environment strongly preferred
 Proficiency in CET, AutoCAD, and Microsoft Office Suite
 Knowledge of contract furniture lines and specification processes
 Working knowledge of building codes, ADA regulations, National Electrical Code (NEC), and applicable industry standards
 Experience with Steelcase products preferred
 Experience using Hedberg for quoting is a plus
 Ability to read and interpret blueprints, CAD drawings, and construction documents
 Comfortable visiting job sites to take field dimensions and conduct furniture inventory assessments
 Excellent creative thinking, problem-solving, and attention to detail
 Strong organizational skills with demonstrated follow-through
 Excellent written and verbal communication skills
 Strong presentation skills and comfort interacting with customers, designers, architects, contractors, and manufacturer representatives
 Ability to manage multiple priorities and deadlines in a fast-paced environment
 Self-starter with the ability to work independently while collaborating effectively across teams
 Ability to travel throughout Long Island and periodically into NYC as business needs require