Key Responsibilities: • Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface. Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience. • Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently. • When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience. Key Requirements and Technology Experience: • Essential Skills: Communication , Collaboration and User Centered Thinking • Hard Skills: Interaction Design, Component Driven Design, Information Architecture • Salesforce Lightning design system
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