Cabinet Field Service Technician

This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Essential Functions • Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials • Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements • Perform logistical tasks related to production installs, including material handling and coordination • Maintain inventory of parts, tools, and materials required for field operations • Travel to local customer locations to perform field service, repairs, and support • Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations • Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments • Confirm and document completed appointments accurately and promptly • Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities • Mentor and support less experienced technicians, as applicable • Perform other duties as assigned Education & Experience • High school diploma or GED, or equivalent combination of education and experience • One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time • Valid driver’s license and vehicle insurance as required by state law • Ability to perform repairs and service work in occupied homes • Good verbal communication and organizational skills • Demonstrated ability to train, mentor, or support other technicians as experience level increases • Experience in the construction trade of Cabinets (repair, touch-up, adjustment) • Good driving record (MVR required) • Reliable vehicle Skills & Competencies • Strong technical aptitude with knowledge of the cabinetry trade. If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

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