We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment. $50/month A day in the life... \- Consistently deliver Nordstrom's legendary customer service by supporting our customers via phone, chat and/or email \- Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers \- Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call \- Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail \- Engage and collaborate with team members virtually inclusive of team and recognition meetings \- Passion for providing excellent customer service \- A talent for critical thinking and problem solving \- The ability to multi-task at a high level and manage time effectively \- Great verbal and written communication along with active listening skills \- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment \- Strong professional and personal accountability - both are critical to your success in a virtual environment \- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors \- The ability to work an 8-hour shift and set schedule, with required overtime as business needs require \- A quiet, distraction free, secure home workspace \- 6+ months experience within a customer service facing environment required \- The ability to obtain the following technical requirements prior to start date - which is a week prior to training \- Two (2) 19-inch or greater monitors with built in DVI connections \- USB mouse and USB ergonomic keyboard \- Headset/Mic combination - USB connected \- Webcam - USB connected \- High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s
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