Customer Service Technician

Summary Essential Functions Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materialsPerform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirementsPerform logistical tasks related to production installs, including material handling and coordinationMaintain inventory of parts, tools, and materials required for field operationsTravel to local customer locations to perform field service, repairs, and supportCommunicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectationsOrganize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointmentsConfirm and document completed appointments accurately and promptlyProvide feedback to internal teams regarding product quality, installation methods, and process improvement opportunitiesMentor and support less experienced technicians, as applicablePerform other duties as assigned High school diploma or GED, or equivalent combination of education and experienceOne or more years of experience in construction or related trades, with increasing responsibility and technical complexity over timeValid driver’s license and vehicle insurance as required by state lawAbility to perform repairs and service work in occupied homesGood verbal communication and organizational skillsDemonstrated ability to train, mentor, or support other technicians as experience level increasesExperience in one or more construction trades, which may include:Flooring (tile, carpet, wood, or LVP)Cabinets (repair, touch-up, adjustment)Countertops (basic repair through advanced fabrication and replacement across multiple materials) Skills & Competencies If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!