Customer Service/Sales Representative

We are looking for a customer service representative to nurture relationships with customers and assist with ordering custom craft products and personalized home décor. We make custom signs for home décor and businesses. https://www.craftcuts.com/ Advanced Sign, LLC is made up of genuine people with creativity and talent. Read and watch a little about us here: https://www.woodlandmanufacturing.com/articles/news/company-activities/ https://www.advancedsign.com/cm/company- activities/?mc_cid=f5d7f7b65a&mc;_eid=b0d88200ce https://www.woodlandmanufacturing.com/aboutus.html Candidates must possess the following attributes: *Outgoing and friendly personality *Passionate about helping people *Deep appreciation for home décor and crafting *Creative spirit *Perform detailed work with accuracy *Ability to learn our database and shop processes *Comfortable working in collaborative and individual environments *Desire to talk with people over phone, email, and chat *Excellent oral and written communication *Experience with Microsoft Office Helpful attributes: *Appreciation for crafting, interior design, and event design *Knowledge of Corel Draw, Adobe Illustrator, or comparable program *Familiarity with CNC machines, sanding and paint finishes, wide-format printing, sign materials Duties and Responsibilities include: *Build and nurture relationships with new and repeat customers *Respond quickly to incoming customer questions, quote requests, and sample requests from Amazon and Etsy customers. *Talk with customers over phone/email/chat about custom projects *Guide customers through our website, products, and ordering process, often helping technologically inexperienced customers *Work closely with customers to help design custom products based on their vision *Provide design team adequate information to create proofs, 3D renderings and spec sheets *Work with estimator/quote software on custom job pricing and ensure profitability while optimizing for conversions *Create quotes/bids in Magento with accurate pricing according to margin and market value and send them to customers *Enter orders in Magento with essential detailed information for production to manufacture the custom product efficiently *Coordinate with production on job components, viability, and timelines for custom products *Resolve product or service issues with empathy towards the customer complaint, identifying a solution, and executing solution to customer satisfaction Advanced Sign is proud to be an Equal Opportunity Employer.