Design Consultant

The Design Consultant plays a key role in delivering an exceptional customer experience by guiding homebuyers through the selection of standard features and upgrade options. Lead customers through design selections, including standard features and upgrade options aligned with their style and budgetConduct welcome calls, orientation tours, selection appointments, and final review/authorization meetingsEducate customers on products, pricing, and design possibilitiesEnsure all selections are accurate, complete, and compliant with company policiesDeliver a high-touch, professional experience throughout the design and construction processDocumentation & Systems Management Enter and manage customer selections, contracts, and change orders in company systems (e.g., NewStar Sales, CMS, BuildPro)Prepare and distribute all required documentation for construction and permittingMaintain accurate records of addenda, deposits, and approvalsUpload and organize all design-related documentation in internal systemsDesign Studio Operations Partner with Sales, Purchasing, Construction, and Customer Service teams to ensure alignment and accuracyCommunicate design selections and updates clearly to internal stakeholdersSupport model home selections and inventory home design coordinationAssist in resolving discrepancies and ensuring proper installation of selectionsTechnical & Layout Preparation Prepare detailed layouts and redlines for structural, electrical, cabinetry, flooring, and other design elementsReview plans with customers and obtain approvalsEnsure all documentation is complete and submitted on time to support construction timelinesAdditional Responsibilities