Design Expert, Sales - The Citizenry

About the position

The Citizenry is seeking a sales-driven Design Expert to work in its Soho studio, delivering high-end, personalized experiences while growing sales across retail and trade clients. The role involves styling homes for walk-in and appointment clients, building relationships with interior designers and other trade partners, and managing sales from initial conversations through delivery and follow-up.\n\nThe Design Expert consults with clients in person and virtually on furniture, decor, rugs, and styling; creates quotes and orders; maintains a client book and CRM records; and supports spatial planning with floor plans and mood boards. The position also involves learning the product collections and artisan stories, maintaining studio standards, and representing the brand in New York City.\n\nTrade is a core part of the role. The Design Expert develops relationships with designers, architects, stagers, and hospitality buyers; supports trade projects and orders; collaborates with The Expert program and its account managers; hosts and attends trade events; and helps resolve order issues with the customer experience team. This is a full-time position based in the Soho studio, with standard retail hours, evenings, events, and weekend availability. Compensation is \$29–\$30 per hour plus monthly bonus and commission opportunity.

Responsibilities

Meet and exceed monthly sales goals and KPIs through exceptional service and expert product knowledge.Consult with in-store and virtual clients about furniture, decor, rugs, and styling choices suited to their needs.Manage the full client journey from initial inquiry through purchase, delivery, and post-delivery follow-up.Create quotes and draft orders in Shopify, process POS transactions accurately, and ensure orders are tagged and tracked to the employee and studio.Develop and manage a client book, log activity in the CRM, and maintain client relationships through collection launches, restocks, and events.Learn the product collections and artisan stories, and stay informed about new launches.Help clients plan spaces using floor plans and mood boards, ensuring products have appropriate size and fit.Maintain an organized, on-brand sales floor and stockroom; follow inventory control procedures; and support opening and closing.Represent The Citizenry in New York City and build a local community and customer base.Proactively build relationships with local interior designers, architects, stagers, and hospitality buyers.Support trade projects by handling quotes, invoices, swatches, product sourcing, lead times, and order follow-up.Refer designers to The Expert trade program and collaborate with Expert account managers on cross-brand projects.Invite trade partners to the studio, support trade events and previews, and represent The Citizenry in the local design community.Serve as a point of contact for trade order issues and partner with customer experience to keep projects on schedule.Stand, bend, maneuver around the studio, assist clients, arrange displays, and handle furniture and stock as needed.Requirements

At least 2 years of sales experience, with 2 to 3+ years preferred, and a track record of meeting and exceeding sales targets.Experience in luxury or specialty retail, furniture, or home decor is preferred.Background in interior design or home furnishings, with the ability to discuss and create mood boards and floor plans for clients.Strong customer-service skills and the ability to create memorable experiences that encourage client loyalty.Ability to contribute to shared studio goals while driving individual sales.Strong organization and efficiency, including the ability to manage multiple clients and projects and keep timelines on track.Comfort with Shopify POS, CRM tools, Canva, floor-planning software, and Google Suite, and ability to adapt to new platforms.Strong aesthetic judgment and interest in design, craftsmanship, and the makers behind the products.Ability to work standard retail hours, evenings, events, and weekends.Ability to stand, bend, and maneuver in the studio, and lift up to 50 pounds.Nice-to-haves

Experience selling to or working with interior designers and other trade clients is strongly preferred.Experience with 2D and 3D design software is a plus.Benefits

Paid time off (PTO).Health benefits, including medical, dental, and vision.401(k).Company equity.Employee discounts across Havenly brands.Growth and advancement opportunities.