DESIGN SHOP ADVISOR

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors our store in Atlanta, GA. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. Our fulltime roles offer a generous benefits package, and additional perks. • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers • Create a warm, welcoming, inspiring on brand client experience • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals • Resolve client needs quickly through swift communication and partnership from leadership • Drive customer retention and loyalty through order and quote follow up • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program • Other tasks assigned by Leadership • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry • Excellent communication skills, willingness to engage with clients • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices • Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus • A passion for the home design and ensuring an outstanding customer experience • Willingness to ask questions and seek solutions; a self starter • Ability to work in a team environment • Strong sense of personal style