Design Shop Leader

Serena & Lily is seeking a Design Shop Store Leader to lead our newest Design Shop opening in Charleston, SC. This is a wonderful opportunity to be a leader in a customer-focused and design-driven environment. Ideally, we are looking for candidates who are available to work full-time hours which may include weekends and some summer holidays. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays