Design Shop Leader

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. Lead and maintain visual standards of the store, per home office directives • Understand, uphold and monitor compliance to company policies and procedures • Effectively and efficiently communicate directives from home office • Lead in home design consultation process • Any other responsibilities as assigned by Leadership • 5-7 years of retail leadership experience, interiors / home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Essential Physical Requirements : • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours / days to oversee store operations including weekend and holidays