Design Store Leader

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Roslyn, NY. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests Create a warm, welcoming, inspiring, and empathetic on-brand client experience Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Industry awareness and strong business acumen Proven ability to lead, motivate and inspire team to achieve excellence Proven track record of meeting and exceeding goals through solid business planning Proven ability to deliver excellent client service standard and ability to lead best practice implementation Superior verbal and written communication and interpersonal skills Willingness to ask questions and seek solutions; self-starter Meticulous organization and attention to detail Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Ability to process information and merchandise through computer system and POS system Ability to communicate with associates and clients Ability to read, count and write to accurately complete all documentation Ability to freely access all areas of the store including selling floor and stock area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds Ability to work varied hours/days to oversee store operations including weekend and holidays