Design Studio Consultant

About the position

Toll Brothers, America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Panama City Beach, Florida. The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will Interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary. This position will be on-site 5 days per week.

Responsibilities

Assist Prospective Buyers/Home Buyers with Tours and Options SelectionsMeet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as neededProvide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energyOrientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean upBe familiar with product and house warranty specifics and be able to communicate this to buyersAdhere to predetermined deadlines for selection appointments, change requests, etc.Complete Buyer selection paperwork accurately and by deadlinesNavigate the Toll Intranet for product and builder informationUtilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documentsUse Salesforce to review customer and scheduling information, manage tasks, and enter buyer communicationInteract with internal mortgage company personnel as needed to confirm buyer affordabilitySubmit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partnersPrepare and double-check final document package for accuracy and submit to construction teamProcess special requests with appropriate approvals from managementAnswer phones as neededProvide status updates to Design Studio ManageProvide buyer feedback internallyMaintain communication with on-site Sales ConsultantsWalk-through with sales/construction/marketing personnel of all merchandised modelsExecute selections for Quick Move-In inventory homes as needed by communitiesField visits as needed. Tour community models, Quick Move-In homes and homes in productionAttend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterlyStay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)All other duties as assignedRequirements

When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas conciselyApplies creative problem-solving to address business needs and issuesMust be able to handle the challenges related to customer serviceAbility to perform in a sales environment working and interacting with people and providing excellent customer serviceAbility to assist buyer in reaching decisions in a timely mannerAbility to educate buyer on productsStrong ability to set clear and concise expectations with customer that support corporate processes and policiesAble to plan and prioritize while focusing on detail orientation and effective time managementMust have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanorAble to work with employees among multiple departmentsWorking knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPointAble to utilize the department specific technologies to solve business challengesParticipate in continuing education as neededGreat sales skillsBasic knowledge of homebuilding/construction techniquesExcellent communication and organization skillsPatience, empathy and good listening skillsEnthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyerValid driver’s license and clean driving recordNice-to-haves

Design knowledge, real estate/builder experience a plusAn Interior Design degree is a plusBenefits

comprehensive medical/dental401(k) with a company matchdiscounted stock purchasediscounts on mortgages, homes, appliances, and much more