Operations Assistants utilize all aspects of our selling model to generate sales, and are responsible for conducting business according to all company standards, policies and procedures. • Perform all opening and closing duties as directed • Responsible for recording all hours worked • Review and acts upon all email and MAPP communications • Reinforce and drive all aspects of an exceptional guest experience at every touch point • Assists customers in the studio when Interior Designers are not available • Drive a guest focused atmosphere and ensures the highest level of service • Demonstrate strong product knowledge • Maintain operational and reporting standards • Promptly solve guest concerns • Perform proactive and consistent follow-up with all guests before and after the sale and at delivery • Encourage and support Interior Designers and other Operations Assistants • Participate in weekly one on ones and team meetings and weekly lead/business review • Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control • Maintain up-to-date product and systems knowledge • Review all orders for complete accuracy and 100% compliance with all standards • Communicate effectively and consistently with clients and team members • Maintain all tagging standards and assist with tagging procedures • Participate in weekly team meeting and weekly lead reviews • Client in-home design scheduling Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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