who you are... Love to sell, can articulate a proven ability to exceed selling goals & mostimportantly can close a sale Succeed in a team environment, while able to work independently & manage yourown time Enjoy being hands-on with product & functions well both in-store & in the customers' home Recognize that every customer has individualized needs & aesthetics & can cater your designs accordingly Thrive in an entrepreneurial environment & are constantly looking for ways to thinkoutside-the-box Have an obsession for interior decorating, architecture, art, creativity, craft, artisans & neighborhood's treasures Keep your finger on the pulse of design trends both globally & in your localcommunity Know what questions to ask your customers in order to understand their personal style & needs at west elm, you will... Drive sales & achieve sales goals per hour, by connecting customers to you & West Elm Inspire associates & customers by connecting them to design trends, inspiration & local resources that reflect the eclectic, creative & modern spirit of the brand Develop & manage relationships with clients, designers, developers, local businesses & artisans Prioritize the customer & collaborate with your team to ensure adequate selling floor coverage during in-store or in-home appointments Discover each customers' style by sparking conversation, sharing inspiration & consulting with them to learn how to bring their story to life Share decorating expertise & develop thoughtful space plans that fit the customers'lifestyle Advise customers on where to access design resources for products & services that may be unavailable at west elm (wallpaper, appliances, re-upholsterer, etc) Share the stories, collaborations & craft behind our products to bring them to life for ourcustomer Develop vision boards, Icovia floorplans & utilize Pinterest to help customers express their personal style at home Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, builds operational excellence and drives execution If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday). What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
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