Designer

In-Home Design : • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service • Execute and champion the In-Home Design process per company guidelines • Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries • Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects. • Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales • Maximize store promotions, marketing initiatives, and grassroots programs • Maintain strong knowledge of features and benefits of existing and new product line • Meet established goals as set by management Customer Experience Excellence : • Sets the highest standard for customer care • Meet and greet customers that come into the store • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products • Make sound business decisions to deliver customer satisfaction and promote team environment People Development • Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals • Assist with training, coaching and developing the selling team • Create a positive and exciting working environment for all store associates • Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent • Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies • Leads with the highest ethical standards and demands the same from their teams • Ensures associates are provided the necessary tools to perform job responsibilities • Coach and counsel team based on results • Maintain a positive working relationship with all store associates • Adhere to general store operational procedures and guidelines • May be responsible for opening and closing of the store • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery • Know what is happening on the floor at all times.