We believe home is a place for personal expression a place that can inspire, comfort, delight, and work hard for you. Reporting to the VP of Operations, this leader will own the full customer journey, overseeing both onshore and offshore teams to deliver consistently exceptional service at scale. • Influence cross-brand initiatives to balance customer delight with sustainable margins. Who You Are • Experienced CX leader with a track record in customer service, operations, or experience strategy within retail, ecommerce, or multi-brand environments. As a company, our goal is to make everyone feel good at home, and that starts with our team.
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