Full Time Design Associate-1

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Drives Sales • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales • Assist the Designer to achieve established Design program sales goals • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers. Customer Focus • Provide the highest level of customer service to all current and future customers • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process • Effectively use Podium to ensure customer satisfaction and future follow-up • Make sound business decisions to deliver customer satisfaction and promote team environment • Provide store support to incoming phone calls and emails • Assist in handling customer issues and/or complaints. Operational Excellence • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness • Adhere to general store operational procedures and guidelines • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries • Responsible to accurately complete the daily On-Point system log • Show a sense of urgency, enthusiasm and excitement with the store team and customers • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems • Consistently schedule deliveries with customers • Other duties as assigned • Responsible for opening and closing of the store • MOD responsibilities as assigned by management o Currently enrolled in or a graduate of an Interior Design program o Experience in using floor and space planning applications o Knowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes) o CIDA accreditation preferred