GM - Interior Define Retail Studio, La Brea

At Havenly, we’re reinventing the way that people design and shop for their homes, making both custom furniture and interior design industries delightful and accessible for all. We are seeking a highly motivated individual who is excited about growth with the following credentials: • 4+ years experience in sales management and/or hospitality • Experience in hiring and leading a sales team to achieve goals and targets • You are comfortable managing sales relationships, setting team goals, and maintaining sales performance objectives • Exceptional attention to detail and the ability to translate details into actionable responses • Clear and effective communication ability • The love interacting with customers (and teammates) • You are self-directed and willing to learn new things, ask questions, and promote customer experiences • You have a strong technical acumen, proficiency in Excel and / or Google Sheets and experience with Salesforce • You are excited about building an innovative brand that prioritizes an elevated customer experience. • You have experience working on (and potentially managing) a team and can cultivate collaborative team growth and development • You are detailed oriented and are capable of managing the nuance of individual customer’s needs through close coordination with our sales, operations, and marketing teams • You have a keen eye for design • You know how to manage a project end-to-end and can keep team members on stringent timelines throughout that process • You are comfortable communicating with customers and are able to maintain a calm and friendly presence throughout each customer interaction • You adapt to each situation quickly and are able to drive full ownership of your work. With that, you aim to make each customer experience better and will never settle for “that is good enough” • You are a team player and are capable of empathizing with others. Additional Details: • This is a full-time exempt position based onsite in Los Angeles, CA.