Our company is dedicated to creating homes that inspire our customers. We're looking for a skilled and motivated individual to join our team as a Design Studio Specialist. As a Design Studio Specialist, you will have the opportunity to work closely with clients to understand their design needs and preferences. You will also promote continued customer engagement and give clients a reason to stay connected with our brand. Key responsibilities of this role include: • Utilizing your design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales • Performing productive in-home consultations including the ability to accurately measure and assess the client's living space • Creating and presenting design plans based on client's needs, style, preferences, and living space • Maintaining knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals • Utilizing exemplary world-class service standards to assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders • Demonstrating superior product knowledge, including features and benefits of the entire design studio assortment • Having strong communication, clienteling, and customer follow-up skills • Being able to complete and coordinate complex large orders within a variety of sales channels • Having experience in working with the elements of design preferred • Showing proven ability to prioritize and handle multiple tasks simultaneously • Having 1-2 years of customer service and retail sales experience (specialty retail preferred but not required)
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