Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio and Ethan Allen Trade Program) that contribute to the success of the Design Center as well as their own individual success. Must be skilled in the use of social media such as blogs, micro-blogs, on-line forum, content sharing web sites and other digital channels established for on-line interaction and connection to promote Ethan Allen’s brand as outlined in Ethan Allen’s Social Media Policy.Design Consultants are compensated according to the Design Consultant Incentive Compensation Plan. Compensation is incentive based with total compensation determined by commissions earned. Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.Stay current on design and color trends to create fashionable design solutions.Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.Participate as required in all corporate sponsored marketing and training programs.Educate customers on all the Ethan Allen sponsored finance options available to them.Contribute towards the development and on-going upkeep of the design center’s portfolio.Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.Enter orders utilizing the retail point of sale system.Work cooperatively in maintaining a neat and orderly design center projection.Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans. In addition to the draw, Design Consultants earn incentive compensation based on written sales.
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