Interior Furnishings Division Lead: Design & Operations

This role blends interior furnishings design, operations, procurement coordination, customer experience, and division development. While this role oversees furnishings installations and coordinates closely with movers, installers, and trade partners, this is not a physically demanding installation role. Our Interior Furnishings division is an extension of the remodeling experience — helping clients thoughtfully complete and elevate their spaces through furniture, styling, décor, art, lighting, textiles, and finishing details. Build strong long-term relationships with homeowners through an elevated furnishings experienceIdentify opportunities to expand furnishings scope, styling services, and whole-home furnishing packagesCollaborate with the marketing team to support brand growth, project storytelling, and lead generation initiativesParticipate in community outreach, educational events, and local networking opportunities that strengthen IHR's presence throughout NE SeattleHelp grow awareness of the Interior Furnishings division as a long-term extension of the IHR remodeling experienceContribute to refining the client onboarding process, service offerings, pricing structures, and customer experience over time Build strong, long-term relationships with homeownersDeliver a highly organized, elevated, and personalized client experienceCommunicate clearly, professionally, and proactively with clients, vendors, and internal teamsEducate homeowners on furnishings investments, functionality, and long-term care considerationsHelp clients feel confident, informed, and excited throughout the furnishings processLead thoughtful client discovery conversations to understand each homeowner's lifestyle, preferences, goals, and personal design style — ensuring the client remains at the center of every furnishings decision and overall project experienceBuild meaningful relationships with homeowners by asking thoughtful questions, understanding how they live and use their spaces, and developing furnishings solutions that reflect their lifestyle, personality, and long-term goals