Interior Furnishings Division Lead

The goal of this role is to help organize, refine, grow, and elevate the division into a long-term extension of the IHR remodeling experience. You will operate as the primary day-to-day lead for the Interior Furnishings division - managing client relationships, developing furnishings concepts, sourcing products, coordinating procurement and installations, building operational systems, and helping shape the long-term growth of the program. This role blends interior furnishings design, operations, procurement coordination, customer experience, and division development. While this role oversees furnishings installations and coordinates closely with movers, installers, and trade partners, this is not a physically demanding installation role. Lead the day-to-day execution and continued development of the Interior Furnishings divisionBuild and improve systems, workflows, procurement processes, vendor relationships, and operational proceduresCoordinate client communication, proposals, purchasing, invoicing, tracking, and follow-upHelp shape long-term growth strategies for the divisionIdentify opportunities to improve efficiency, client experience, and profitabilityDevelop and refine the overall furnishings experience, process, and service offeringsSales & Business DevelopmentBuild strong long-term relationships with homeowners through an elevated furnishings experience Identify opportunities to expand furnishings scope, styling services, and whole-home furnishing packages Collaborate with the marketing team to support brand growth, project storytelling, and lead generation initiatives Participate in community outreach, educational events, and local networking opportunities that strengthen IHR's presence throughout NE Seattle Help grow awareness of the Interior Furnishings division as a long-term extension of the IHR remodeling experience Contribute to refining the client onboarding process, service offerings, pricing structures, and customer experience over timeInterior Design & Furnishings ServicesLead client Discovery Meetings to understand style preferences, lifestyle needs, functionality goals, and budgetDevelop furnishings concepts, layouts, styling plans, and mood boardsSource furniture, lighting, rugs, art, textiles, decor, and accessories aligned with the project vision and budgetCreate presentations, selections packages, and design recommendations for clientsCoordinate furnishings procurement, delivery scheduling, and installation logisticsCollaborate with remodeling project teams to ensure alignment between furnishings and built environmentsConduct site visits and final styling/install walkthroughs to ensure quality and design intent are achievedClient Experience & CommunicationBuild strong, long-term relationships with homeownersDeliver a highly organized, elevated, and personalized client experienceCommunicate clearly, professionally, and proactively with clients, vendors, and internal teamsEducate homeowners on furnishings investments, functionality, and long-term care considerationsHelp clients feel confident, informed, and excited throughout the furnishings processLead thoughtful client discovery conversations to understand each homeowner's lifestyle, preferences, goals, and personal design style - ensuring the client remains at the center of every furnishings decision and overall project experience.Build meaningful relationships with homeowners by asking thoughtful questions, understanding how they live and use their spaces, and developing furnishings solutions that reflect their lifestyle, personality, and long-term goals.Vendor & Procurement ManagementDevelop and maintain relationships with vendors, showrooms, suppliers, and trade partnersManage ordering, tracking, procurement coordination, and issue resolutionCoordinate deliveries, installations, and punch-list follow-upMonitor budgets, lead times, and logistics to ensure projects remain on trackBrand & Growth SupportContribute to the growth and visibility of the Interior Furnishings divisionParticipate in project photography, styling, and portfolio developmentAssist with social media and marketing initiatives related to furnishings projectsHelp refine service offerings, pricing structures, and client experience standardsWhat Success Looks LikeHomeowners trust IHR as their long-term design and furnishings partnerThe Interior Furnishings division operates smoothly, professionally, and profitablyClients receive an elevated, organized, and highly personalized experienceFurnishings projects feel cohesive, thoughtful, and aligned with the home's overall design visionSystems and procurement processes become increasingly organized and scalable over timeThe division grows through strong client relationships, referrals, and repeat businessIHR strengthens its reputation throughout NE Seattle as a trusted resource for thoughtful, high-quality interior furnishings and styling services The Interior Furnishings division generates strong repeat business, referrals, and long-term client relationships Systems, procurement workflows, and installation coordination become increasingly organized and scalable over time The division continues to grow sustainably, creating opportunities to expand the furnishings team and service offeringsRequirementsStrong residential interior design and furnishings experienceProven ability to lead projects from concept through installationExcellent organizational, project management, and communication skillsStrong design eye with the ability to balance aesthetics, functionality, and budgetComfortable operating independently with a high level of ownership and accountabilityExperience sourcing furniture, materials, lighting, decor, and styling elementsAbility to manage multiple active projects simultaneouslyStrong client-facing skills and ability to build trust with homeownersProficiency in design software such as Chief Architect, SketchUp, Adobe Creative Suite, or similarComfortable using technology for scheduling, communication, procurement tracking, and documentationReliable transportationPreferred (Not Required)Experience building or managing a furnishings or design-based service/programExperience in residential remodeling or design-build environmentsExperience with procurement systems, vendor management, or purchasing coordinationFamiliarity with high-end residential furnishings and trade vendorsExperience with styling, installation coordination, or interior decoratingKnowledge of Northeast Seattle neighborhoods and homeownersBenefits