Key Holder

Burrow designs and manufactures innovative furniture that makes so much sense, people wonder why it hasn’t always been this way. The role should be occupied by a truly inspiring ‘do-er’ that will lead by example and instill great communication. The role requires a flexible multi-tasker that understands the fluidity found in the retail environment. They will offer a top-notch experience for our amazing customers, identifying problems before they arise, and work interdepartmentally to implement solutions in a pro- active manner. Day to Day Responsibilities \\- Understand and communicate Burrow’s values and brand philosophy to customers through authentic, friendly engagement \\- Open and close the store, ensuring the cleanliness, safety and maintenance of the store at all times \\- Strive for improvement in all areas of store ops, actively working to solve any/all issues or concerns that arise \\- Consistently deliver outstanding customer service - meeting client needs, offering guidance, and managing customer issues \\- Perform daily operational duties to ensure the store exceeds sales, customer experience targets and maintains brand consistency \\- Demonstrate and explain the benefits and features of Burrow products as well as their assembly \\- Assist Store Manager & Assistant Store Manager in executing periodic store events with Burrow marketing team \\- Be a product expert, current on product information for the complete Burrow assortment \\- Perform continuous client follow-up to ensure successful store performance Job Requirements \\- 3+ years of experience as a keyholder (home decor/furniture preferred) \\- Innovative, proactive, entrepreneurial, and a team player \\- Ability to work a flexible schedule \\- You have a passion for furniture, interior design, and people \\- Have strong time management and organizational skills \\- Are self-motivated and confident in your ability to network and lead by example \\- Equipped with experience in sales, both in person and over the phone, and the ability to discern and distill a customer's tastes and desires into stellar product recommendations You in a nutshell \\- Be a top producer – Proven experience in consistently achieving sales goals; driven to meet sales targets, upsell, and link sell \\- Have the customer service skills to keep shoppers engaged, informed, and delighted, as well as rectifying any changes that need to be made to an order \\- Alignment with our core values: Customer Experience, Collaboration, and Innovation Why Burrow?