Kitchen & Bath Designer

Guide clients through the department's standardized design-to-sell workflow, ensuring a consistent experience from first contact to close.Prepare accurate, timely quotes and proposals, and follow up promptly to maintain momentum toward a sale.Maintain accurate CRM records for leads, opportunities, and follow-ups so no client is missed.Meet or exceed individual sales targets established with the Department Manager.Model and apply effective sales technique, lead qualification, and follow-up discipline to reduce sales cycle length and improve conversion. Ensure a smooth, accurate handoff from sale to the project management and installation team through complete, organized documentation.Collaborate with project management and installation staff to resolve pre-installation questions and support field measurements as needed.Respond to client concerns quickly and professionally to protect satisfaction and long-term loyalty.Serve as an escalation point for design or client-experience issues that require additional expertise or judgment. Follow, and help refine, department-standard processes, templates, and tools to ensure consistency across every client interaction.Maintain current knowledge of product lines, design trends, and vendor offerings across the full scope of cabinetry-driven spaces.Take an active role in cultivating and maintaining key trade partner relationships, supporting favorable pricing, consistent quality, and reliable supply.Identify recurring sources of error, miscommunication, or delay and recommend process improvements to the Department Manager. Minimum 5 years of experience in kitchen and bath design, cabinetry/millwork design, or a related consultative design-sales role, with a demonstrated record of strong sales performance.NKBA (National Kitchen & Bath Association) certification preferred.NCIDQ certification a bonus.Experience mentoring, coaching, or informally leading other designers or junior staff.Deep product knowledge across multiple lines and categories; established trade partner relationships are a plus.Proficiency with design software such as 2020 Design, Chief Architect, or AutoCAD.Strong business acumen and the ability to think about department-wide growth, not only individual sales.Bachelor's degree in Interior Design, Architecture, or a related field preferred, or equivalent experience. Success in this role means clients consistently receive the same high-quality experience across every project type within our scope of services, sales targets are met or exceeded, projects transition smoothly to installation with minimal errors or rework, other designers are growing in skill and confidence under this person's mentorship, and this designer is actively contributing to the department's process, trade relationships, and overall growth alongside the Department Manager.