We are one of the largest hardwood floor designers/importers in the U.S. and have been in the business for more than a decade. • Serve customers by providing accurate product information and resolving problems related to our products and service • Maintain a high level of professionalism at all times while proactively identify and assess customers’ needs to achieve satisfaction • Give interior decorating tips on how to mix and match to guide customers in selecting our product • Connect customers with the appropriate parties to close a sale • Answer large amounts of customer service calls and emails on a daily basis with clarity and confidence • Work with the Technical director on product claims and process claim paper work • Coordinate and communicate between U.S. and China teams to make sure claims are processed in a timely manner • Manage simple logistics and inventories of samples • Keep organized records of file related to customer service and claims • Perform daily administrative tasks and complete other tasks as assigned The candidate must be able to fluently speak and write in English and Chinese Mandarin • Highly Motivated and Willing to Learn. We are looking for a self-motivated individual who is eager to learn new things and has a Can-Do attitude • Top-Notch Communication Skills. Thank you for your interest.
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