National Design Studio Manager

**Looking to build your career and design your future? You have come to the right place.**

Position Summary
----------------

The National Design Studio Manager leads the strategic alignment and operational excellence of Interior Logic Group’s Design Studios serving Taylor Morrison across multiple divisions. This role functions as a business partner to Taylor Morrison’s National Design Studio and Model Merchandising team, providing active leadership to Design Studio Managers at all locations, including Phoenix, Las Vegas, Raleigh-Durham, and future expansion opportunities.

The role ensures consistent execution of Taylor Morrison expectations, standardizes operations and performance metrics across ILG divisions, and supports national initiatives while upholding a commitment to operational efficiency, customer satisfaction, and the homebuyer experience.

Essential Job Functions
-----------------------

### Strategic Partnership & Business Alignment

* Serve as a strategic business partner to Taylor Morrison’s National Design Studio and Model Merchandising team.
* Represent ILG and actively participate in the Taylor Morrison National Design Council and other key strategic meetings and forums.
* Align ILG operational and back-office processes with Taylor Morrison requirements, expectations, and established best practices.
* Support Taylor Morrison national product initiatives, programs, and market rollouts across all ILG divisions.
* Provide regular business reviews and performance updates to Taylor Morrison and ILG leadership.

### Leadership & Oversight of Design Studio Managers

* Provide active leadership, mentorship, and dotted-line oversight to Design Studio Managers supporting Taylor Morrison in Phoenix, Las Vegas, Raleigh-Durham, and future locations.
* Conduct monthly one-on-one meetings with each Design Studio Manager and/or Designer to review performance, operational challenges, staffing needs, and opportunities for continuous improvement.
* Establish clear performance expectations and hold Design Studio Managers and Designers accountable for operational metrics, customer satisfaction, team performance, and alignment with Taylor Morrison expectations.
* Provide input and recommendations related to staffing, performance management, succession planning, and professional development.
* Facilitate peer learning and best-practice sharing across Taylor Morrison Design Studio locations.

### Operational Excellence & Process Standardization

* Streamline and standardize ILG business processes to align with Taylor Morrison Design Studio operations.
* Develop and implement consistent operational procedures, tools, and workflows across all Taylor Morrison Design Studios.
* Maintain and optimize Design Studio tracking systems, including DC Tracker, online scheduling, and reporting platforms.
* Oversee compliance with agreed-upon service levels, deadlines, and scope of services.

### Metrics, Performance & Reporting

* Champion top performance at individual locations and identify areas of opportunity for improvement.
* Develop and manage comprehensive reporting dashboards for both company and Taylor Morrison visibility.
* Track and report on builder survey scores, Auros progress, Design Studio sales performance, conversion metrics, operational KPIs, and other defined measures.
* Monitor buyer appointment schedules, community activity, and forecasting to ensure staffing and Design Studio capacity align with Taylor Morrison volume expectations.
* Prepare recurring status reports, business reviews, and performance updates as required by contractual commitments and internal business needs.

### Vendor Management & Training Coordination

* Maintain consistent communication and connectivity with Taylor Morrison division purchasing leadership.
* Coordinate with Taylor Morrison key vendors and internal ILG teams to support product launches, training, and Design Studio initiatives.
* Support ongoing education related to product knowledge, applications, systems, Design Studio processes, and Taylor Morrison program expectations.
* Develop, maintain, and distribute training materials, reference tools, and other resources to support consistent execution across all Taylor Morrison Design Studios.

### Strategic Projects & Model Home Management

* Lead major Design Studio initiatives, including Design Studio remodels and renovations, such as the Phoenix Design Studio rebuild, as well as planning for expansion locations.
* Oversee Design Studio layout, product selection, merchandising, operational flow, and readiness for new locations and remodels.
* Manage Taylor Morrison Model Home operations at each division and ensure delivery meets Taylor Morrison expectations.
* Support special projects, including national and division-level builder programs, product launches, merchandising initiatives, and builder-specific programs.
* Work collaboratively with field operations, sales, purchasing, and construction teams on Design Studio and Model Home initiatives.

### Cross-Functional Collaboration

* Partner with Sales, Account Management, Purchasing, Technology, and Operations teams to support Taylor Morrison business objectives.
* Coordinate with onsite builder sales staff to ensure proper materials, samples, and communication support.
* Support off-site Design Centers with pricing, product grouping, sampling, and technical guidance.
* Facilitate problem resolution between field operations and design teams.

Education & Experience
----------------------

### Required

* Proven leader with a minimum of 7–10 years of design and management experience, including at least 5 years in a leadership or supervisory role.
* 5+ years of experience working with home builders in a design or operations capacity.
* 3–5 years of interior design experience.
* Ability to work with web-based computerized design systems.
* Ability to read and interpret architectural drawings.
* Experience managing and reporting on operational metrics and KPIs.
* Experience leading multiple locations or teams across diverse markets.
* Ability to travel to multiple locations as needed.
* Must pass work eligibility requirements.

### Preferred

* Bachelor’s degree in Interior Design, Business Administration, or a related field.
* New home construction experience in a multi-location environment.
* Experience with process standardization and operational improvement.
* Familiarity with home builder industry standards, products, and vendor relationships.
* Project management experience with Design Center buildouts or remodels.

Skills & Competencies
---------------------

### Leadership & Strategic Management

* Proven track record of leading, developing, and motivating multiple teams and managers.
* Strong ability to build strategic partnerships and navigate complex organizational relationships.
* Excellent managerial, supervisory, and coaching skills.
* Ability to take ownership of organizational goals and drive results.
* Strategic thinking with the ability to balance short-term operational needs with long-term growth.

### Communication & Relationship Management

* Exceptional verbal and written communication skills suited for both senior leadership and field-level interactions.
* Strong ability to build and maintain professional relationships with builders, vendors, and internal stakeholders.
* Skilled at delivering clear expectations, providing constructive feedback, and facilitating difficult conversations.
* Professional demeanor appropriate for executive and showroom environments.

### Business Acumen & Customer Focus

* Strong business acumen with the ability to interpret financial data, metrics, and business trends.
* Customer service excellence and a homebuyer-centric mindset.
* Ability to understand and advocate for customer needs while meeting company objectives.
* Sales and account management perspective.

### Organization, Planning & Problem Solving

* Exceptional organizational and time management skills with the ability to manage multiple priorities and locations.
* High level of attention to detail combined with the ability to see the big picture.
* Strong problem-solving and creative solution skills.
* Ability to work effectively in a fast-paced, dynamic environment and consistently meet deadlines.

### Industry Knowledge & Innovation

* Knowledge of new home construction, design trends, and industry best practices.
* Understanding of production homebuilder operations, sales processes, Model Home programs, and customer expectations.
* Ability to identify, develop, and champion operational improvements and consistent execution.

*If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.