Operations Manager

About Us

We are a fast-growing bookkeeping and business management firm supporting interior designers and creative entrepreneurs nationwide. We operate with high standards, fast pace, and a commitment to excellence. If you thrive in an environment that values ownership, accountability, and continuous improvement, this role is for you.

Position Overview

We are seeking an Operations Manager to act as the CEO’s right hand and oversee day-to-day operations, systems, and team performance. You will bring structure, clarity, and execution to every operational area, allowing the CEO to focus on growth and strategy.

This is a leadership role—not an assistant or administrative position.

Responsibilities

Oversee daily operations across bookkeeping, admin, and purchasing

Manage the CEO’s schedule, inbox, and communication flow

Turn goals into systems, SOPs, and actionable plans

Lead team members and ensure accountability to deadlines and KPIs

Build and refine internal processes to improve efficiency

Track productivity, profitability, and operational performance metrics

Manage client escalations and support onboarding/offboarding

Assist with cash flow, budgeting, and financial planning

Implement automation using AI, Google Workspace, and Studio Designer

Required Qualifications

On-site availability in Wappingers Falls, NY (no remote work)

Experience managing operations or leading a team in a small business

Strong decision-making skills and the ability to work independently

Comfortable in a high-expectation, fast-paced environment

Highly proficient with Google Workspace, QuickBooks, CRM, and workflow tools

Excellent communication and organizational skills

Preferred Qualifications

Experience with QuickBooks and/or Studio Designer

Ability to create and document systems and SOPs

Experience with operational or financial KPIs

Understanding of service-based business operations

What We Offer

Competitive salary (based on experience)

401(k) with employer match

Dental and vision insurance

Paid time off and holidays

Professional development opportunities

A high-performance work environment focused on growth

How to Apply

To be considered, please submit your resume and a brief cover letter answering the following:

Why would you thrive in a high-standards, fast-moving company like ours?

Describe a system you built or improved that saved your company time or money.

What is your proudest professional achievement, and what did it teach you about leadership?

Applications without responses to these three questions will not be reviewed.

Company DescriptionOur company thrives on the success of our clients. We strive to provide the best back office services in order for our clients to succeed in what they do best. We work as a team to find the best solutions and turn over clean books month to month. We are looking for an enthusiastic, dedicated person who is ready to keep growing with us.