This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a lucrative monthly bonus incentive tied directly to sales performance . We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. • Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home • Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner • Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others • Develops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the store • Collaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installation • Remains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation • Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to • Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebration • Assists customers with personal confidential information related to the Company credit card and application process • Arrives promptly to all scheduled appointments, and other required work assignments • Maintains discretion related to all confidential/sensitive company and customer information • Performs other requested tasks and duties Qualifications: • College degree preferred • 2-5 years outside sales experience preferred, custom closets experience a plus • Proven track record of exceeding sales goals and driven for continual success • Self-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goals • Knowledgeable about design principles, and experienced in outside sales and the custom space industry • Maintains professional appearance when representing The Container Store • Knowledge and passion for following trends in the custom space, interior design, fashion, and retail industry • Reliable transportation for travel to and from customers homes for scheduled appointments • Must have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection form • Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check • Strong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design tools • Ability to work in a constant state of alertness and a safe manner • Ability to work effectively and efficiently when outside the store based on the Company Telecommuting Policy • Commitment and flexibility to manage schedule, work additional hours based on needs of customers and business • Ability to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organization • Ability to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or week • Flexible, with a positive attitude and passion for knowledge • Possesses focused attention to detail while working quickly and accurately under pressure • Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information • Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership • Must be at least 18 years of age The Container Store Inc.
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