Resident Services Coordinator

Position Summary: Under the direction of the Assisted Living Manager, will provide support, assistance, coordination of a variety of services to ensure the resident’s needs are met in a respectful and courteous manner that is directed by resident and resident representative’s preference and in keeping with the policies, procedures and protocols of the residential setting. -Contact discharged resident or responsible party for any other personal items that remained in the room after discharge to ensure proper and timely dispensation of the items. Upon or within the next business day of admission, ensure that associated agreements, consents, notices and facility policies are communicated to verbally and in writing, and acknowledged by the resident or resident be responsible party. Opens and read mail to residents who need this support and document actions in the resident Medical Record. This may include, and not be limited to: -Level of Care Codes for residents -Vaccine record updates -Resident care summaries -Appointments listed weekly in the Announcements of the staff desktop Coordinates and maintains accuracy in other operational documents that are generated and required for optimal staff performance, are not limited to but may include: -Chart documents required for transfers -Update green folder documents -Create weekly appointment/schedule reminders for residents, posts in rooms -Sends family reminders for scheduled resident meetings Provide information to physicians or other providers for scheduled visits, not limited to but may include: -Vital sign report -Medication lists -Insurance information -Scheduled visits due -Scheduled H&P; requirements -Physician order after quarterly care plan or service plans faxed to physician for signature -Scans/attaches documents to resident electronic medical records.