Our employees have the power to change lives, in our homes, work and communities. In-Home Design: • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service • Execute and champion the In-Home Design process per company guidelines • Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries • Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects. • Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales • Maximize store promotions, marketing initiatives, and grassroots programs • Maintain strong knowledge of features and benefits of existing and new product line • Meet established goals as set by management Customer Experience Excellence: • Sets the highest standard for customer care • Meet and greet customers that come into the store • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products • Make sound business decisions to deliver customer satisfaction and promote team environment • Adhere to general store operational procedures and guidelines • May be responsible for opening and closing of the store • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery • Know what is happening on the floor at all times.
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