Position: Retail Sales Representative / Customer Service Specialist We are looking for a Retail Sales Representative / Customer Service Specialist to lead customer interactions in our brand new showroom and provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. When customers are not in the store or when you have free time outside of busy hours, you will follow up with customers and work with the rest of our sales team to track leads and close sales. Responsibilities • Greet and direct customers • Provide accurate information (e.g. product features, pricing and after-sales services) • Answer customers’ questions about specific products/services • Conduct price and feature comparisons to facilitate purchasing • Cross-sell products • Ensure racks are fully stocked and products and room is organized • Coordinate with the will call sales team to provide excellent customer service (especially during peak times) • Inform customers about discounts and special offers • Provide customer feedback to the Store Manager • Stay up-to-date with new products/services Skills • Proven work experience as a Retail Sales Representative, Sales Associate or similar role • Previous design experience in any interior design field / trade (including but not limited to: hardwood flooring, vinyl flooring, stone / marble / tile, other floor coverings, etc.)
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