About the Role: Ernesta is looking for an experiencedfull-timeSales and Design Consultant (who we call a Design Assistant) to join the Retail team in our soon to be opened showroom in Summit, NJ. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. As a Design Assistant, you will wear many hats - you will educate and advise customers on rug selection, sizing and act as a customer champion - delighting customers and assisting with their projects. What You’ll Do: Provide consumer and Trade customers a high touch and personalized experience through multiple channels - in person, chat, text, email, video, phone Drive sales through proactive outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Advise customers on floor plan layout, material selection, and custom-sized rug measurements Surprise and delight customers - exceed their expectations - create memorable experiences Utilize innovative technologies to help customers bring their projects to life Use your passion for home décor and interior design to connect with customers and drive sales, all while working in a supportive and inclusive team environment Qualifications Include: 2+ years of experience in a consumer-facing role. Great time management and organizational skills with a high level of accountability The ability to work a flexible schedule, including weekend and holiday hours as necessary Strong interpersonal and communication skills with the ability to build rapport with customers and team members Nice to Have: Experience working with interior designers, architects, stagers, etc.
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