Responsible for creating sales utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer. Drives Sales • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy • Team with Store Manager, Sales Manager and Associates to promote the In-Home Design program and drive overall store sales • Assist Designer to achieve established In-Home program sales goals • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers • Maximize store promotions, marketing initiatives, and grassroots programs • Maintain strong knowledge of features and benefits of existing and new product line • Meet established goals as set by management In Home Design • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service • Execute and champion the In-Home Design process per company guidelines • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries • Responsible to support design related functions in the store and maintain an up to date • Customized portfolio including before and after pictures of previous In-Home design projects Page 2 of 3 Customer Focus • Meet and greet customers that come into the store • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products • Make sound business decisions to deliver customer satisfaction and promote team environment People Development • Maintain a positive working relationship with all store associates • Train, Coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals Operational Excellence • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness • Adhere to general store operational procedures and guidelines • Show a sense of urgency, enthusiasm and excitement with the staff and customers • Responsible for opening and closing of the store • Extended RMS access including override approval • Other duties as assigned
Create an account to see the full posting, access our search engine, and more.