Sales Associate - Dania Furniture

Dania Furniture is a home furnishings retail destination rooted in our love for modern design and quality craftsmanship and we are looking for a full-time Sales Associate to work at our Lynnwood, WA location. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Dania Furniture furniture and home décor. Sales Associates responsibilities include and not limited to: Process sales including cash and credit, service and refund transactions accurately Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers Greet our clients and answer our phones in a prompt, warm, professional and polite manner Process all after-sale service issues with empathy and by following company policy Assist in daily opening and/or closing procedures for store in accordance with policy. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise Keep the showroom clean, well maintained and welcoming Support the warehouse, store support and delivery drivers as needed Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned Read and respond to company communications shared on the company intranet Follow through on emails designated to you within the same day Who You Are 6 months to 2 years or more in sales, retail and customer service experience encouraged.