Sales/Design Consultant

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. Drives Sales • Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales • Assist the Designer to achieve established Design program sales goals • Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers. Customer Focus • Provide the highest level of customer service to all current and future customers • Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process • Effectively use Podium to ensure customer satisfaction and future follow‐up • Make sound business decisions to deliver customer satisfaction and promote team environment • Provide store support to incoming phone calls and emails • Assist in handling customer issues and/or complaints. People • Maintain a positive working relationship with all store associates • Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals • Help promote and champion a culture of sales and service